The value and shipping information is printed on a sticker on the outside of the package when your Revols is shipped. We will not be able to mark them as a gift or undervalue the package. Your incoming package may be subject to VAT or other customs fees.
Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
If you feel you were overcharged for importation, our recommendation is to dispute the charge with the agency charging you. If they refuse to lower the charge and you do not want to pay it, you can reject the shipment and it will be sent back to us. We will be able to refund your order once we receive the package back at our fulfillment center.
Please Note: If you are a Kickstarter or IndieGogo customer you are not eligible to receive a refund. Please reference article "Crowdfunding Refund Policy."