Kickstarter pledges were charged at the time that the campaign ended (January 2016), while Indiegogo and website orders were charged at the time of placement. For this reason, you will not see a new charge prior to your product shipping. If you aren't sure if you have an order on file, please email us with your order details (name & email address on order, backer/order number, and date of purchase) and we can confirm if/what we have on file.
If we see that you do not have an order on file with us, don’t worry -- we would love for you to sign up for our “Reserve Now” with your email address on our website. You will then be notified as soon as we have new inventory for purchase.